Cybersecurity and data protection · Data breaches and cyber attacks
The Company and its clients, suppliers, service providers, and other third parties face a wide array of cybersecurity risks, which could result in the loss, alteration, or disclosure of confidential, proprietary, personal, and other sensitive information; adversely impact the Company's business, operations, financial condition, results of operations, prospects, and reputation.
Digital transformation and innovation · Digital transformation and modernization
Truist expects to make additional investments in innovation and technology to address technological disruption in the industry, improve client offerings and service, and streamline and automate operations.
Technology infrastructure · Disaster recovery and business continuity
While Truist maintains an enterprise resilience program and other safeguards designed to mitigate the impact of natural disasters, pandemics, extreme weather events, and other catastrophic events, no resilience measures can fully eliminate risk or assure uninterrupted operations.
Digital transformation and innovation · Artificial intelligence and automation
The use of AI in our products and services, as well as our business and the industry more broadly, may negatively impact our business, operations, financial condition, results of operations, prospects, and reputation.
Technology infrastructure · Technology systems and infrastructure failure
The Company's applications, operating systems, and infrastructure, as well as operational capabilities managed or supplied by third parties on whom we rely, could fail or be interrupted, which could adversely impact the Company's business, operations, financial condition, prospects, and reputation.
Information management · Technology vendor dependence
The Company's expanding use of AI tools and related technologies introduces additional operational risks, including reliance on data integrity and model performance as well as third-party AI services that may fail, degrade, or produce inaccurate or unexpected outputs.